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Many years ago, when I was working with a FTSE 100 company as a client, the wise old head of legal shared an insight with me: “Stephen you know when I instruct a lawyer, because of the importance of this company as a client, the lawyers can go into over-drive and proceed to turn over […]
As a young impressionable lawyer and new “green” partner many years ago, again, I was excited to get involved with a serial entrepreneur, who was an experienced turnaround specialist. I worked hard to impress him and on one transaction we worked through the night together, as was pretty common at that time. I was up […]
Something which can annoy clients universally, I find, is being passed over to a “colleague,” whom the client doesn’t know and is almost inevitably junior and doesn’t know the client’s business. There is nothing worse for a client when they have something which is very close to their heart and/or of a business critical nature, […]
I had to smile at a story I heard recently of a client, not of mine, who knew a corporate partner at a big firm and went into their offices to see about a “non- corporate” job, let’s say. The client was expecting to see the corporate partner but was met by two “specialists” whom […]